Maintains high customer satisfaction standards.
Keeps service department forms, menus and pricing guides up-to-date. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Obtains credit approval, if necessary.Ĭhecks on progress of repair throughout the day. Obtains customer's signature on repair order provides customer with a copy.Įstablishes customer's method of payment. Provides a complete and accurate written cost estimate for labor and parts.Įstablishes œpromised time. Checks with dispatcher, if necessary. Refers to service history, inspects vehicle, and recommends additional needed service.Īdvises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
Greets customers in a timely, friendly manner and obtains vehicle information. Obtains customer and vehicle data prior to arrival when possible. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.Įxplains the work performed and the repair order charges to the customer. Prepares a repair order showing time, cost and labor estimates for service. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Ĭonfers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs. Ability to deal with problems involving several concrete variables in standardized situationsĬandidates must successfully complete criminal and motor vehicle background check and pre-employment drug screening.Īdvises customers about necessary service for routine maintenance. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ībility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to speak effectively before groups of customers or employees of organization.Ībility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to write routine reports and correspondence.
SAMPLE IWRITER PROFILE WINDOWS
Proficient in Windows base programs and can type at a reasonable speed.Ībility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Solid verbal, written, and interpersonal communication skills are required.Įxperience working independently with minimal supervision is required. The mission of the Service Advisor is to satisfy the service and repair concerns of all customers who bring their vehicles in for service, ensure that service is performed with the highest level of quality and operate the department so that it contributes to the company's profitability.Ģ-3 Years' experience in automotive repair management as a Service Manager or Automotive Shop Manager.Įxcellent customer service skills and experience is required. The Service Advisor for the NAPA AutoCare Center in Buford (Full Line Auto Care) is the person in charge of all service department operations.
Seeking Spanish Speaking Service Advisor / Service Writer.
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